Usage of the TVS Care Records and reported benefits are steadily increasing as the merger of four separate Shared Care Record systems progresses, creating a unified, regional platform across Buckinghamshire, Berkshire West, Frimley, Oxfordshire, and Surrey.
Between July 2024 and January 2025:
- 30% more patient records were accessed as adoption rises among frontline staff.
- Health and social care users increased by almost 7%, demonstrating wider engagement across all settings.
The integration is reducing duplication, improving triage, and streamlining clinical workflows. Reported benefits have included some GP surgeries seeing a 27% drop in calls from staff in other services requesting information, helping them manage demand more effectively.
Previously, different areas operated separate systems – including Connected Care (Frimley and Berkshire West), My Care Record (Buckinghamshire), Surrey Care Record, and Oxfordshire Care Summary.
This consolidation is set to be fully completed by the end of March 2025. It is being led by the Thames Valley and Surrey Care Records Partnership, hosted by Frimley Health Foundation Trust.
TVS: A Data-Driven Care Record
The TVS Care Record, powered by Graphnet Health, provides real-time access to essential health data for health and care professionals, including patient histories, hospital admissions, and treatment records, breaking down barriers between organisations and improving patient outcomes.
The TVS platform also integrates the Johns Hopkins ACG® System and uses its PNG segmentation tool, which helps identify and stratify patient populations based on clinical risk. This allows clinicians to proactively triage and manage high-risk individuals, anticipate potential health crises, and allocate healthcare resources more effectively. By leveraging predictive analytics, the ACG System enhances care coordination, helps improve patient outcomes, and supports data-driven decision-making across the NHS.
Transforming Patient Care & Operational Efficiency
Healthcare professionals are reporting significant benefits from the merger, including:
- Faster, more informed clinical decision-making through instant access to real-time patient records.
- Enhanced triage and prioritisation, with the system using RAG (Red-Amber-Green) rating to identify urgent cases.
- Reduced administrative burden, freeing up staff time and improving patient flow.
- Dramatic drops in call volumes, easing pressure on practice reception teams and allowing staff to focus on proactive patient support.
Real-World Impact: What Clinicians Are Saying
The benefits of this single, unified care record are already being felt across the region:
Dr Amit Sharma, GP Partnership and Strategy Lead, Brookside Surgery:
“We have seen a huge improvement in continuity of care. Segmentation tools using data from the care record allow us to prioritise patients more effectively, ensuring those with long-term conditions or urgent health concerns receive timely support.”
Dan Haines, Digital Transformation Lead at Kennet PCN & Paramedic Practitioner, Burdwood Surgery:
“We are able to proactively manage high-risk patients before they deteriorate, ensuring they receive timely interventions. Our call volumes have dropped significantly—down 27% month on month—helping us manage demand more efficiently.”
James Cook, Practice Manager, Woodley Centre Surgery:
“Our morning calls have dropped from 80-90 down to 20-30, and our lunchtime rush has almost disappeared. This has freed up staff and improved patient experience. Patients are now seeing the same clinical team consistently, which has enhanced care continuity and treatment outcomes.”
A Unified Vision for Integrated Digital Healthcare
The transition to a single TVS platform reflects a broader vision for scalable, integrated digital health systems. The success of TVS aligns with other large-scale projects such as CIPHA, reinforcing the feasibility of supporting millions of patients through shared care records and a population health-led approach.
The CIPHA population health platform integrates data from diverse sources—including hospitals, GPs, social care, mental health, community health, ambulance services, and more—to provide a comprehensive view of population health trends. This enables healthcare providers to identify at-risk individuals, monitor chronic conditions, and intervene early to prevent illness. More than 17 million citizens are now covered by CIPHA, including those within the TVS Care Record, demonstrating the impact and scalability of integrated digital health systems.
This breakthrough represents a significant step toward truly integrated healthcare, where data empowers clinicians, improves patient outcomes, and ensures that the right care is delivered at the right time.
