In the rapidly evolving landscape of healthcare technology, digital transformation has become an imperative for healthcare organisations seeking to enhance patient experiences, optimise operations and drive innovation. However, the path to successful digital transformation is no easy feat; it’s marked by significant financial investment, complex integrations and seemingly endless organisational challenges.
While digital transformation within the healthcare industry is often costly and complex, cost-effective tools combined with expert consultants can dramatically improve the ease of transformation.. This article will detail one example of streamlining digital transformation in healthcare through strategic partnerships and adopting freely available, cloud-based solutions that can improve speed and simplicity.
Millennia, a cutting-edge US healthcare technology company that works with healthcare providers to help patients manage their appointments and finances, transformed their operations using this method. They partnered with Adaptavist, a prominent London-based digital transformation consultancy with a proven track record of guiding organisations through complex change initiatives. Adaptavist has worked with over half of the Fortune 500 and helped Millennia renovate its project management and unlock new levels of efficiency using the freely available SaaS platform of monday.com instead of expensive, custom-built solutions.
Creating a Bird’s-Eye View
Many healthcare organisations face pressing challenges due to poor project visibility, team collaboration, and scalability resulting from inefficient and outdated project management tools that require transformation. As organisations seek to expand their services and onboard new customers, the limitations of their existing platforms and processes become increasingly apparent.
Millennia encountered this issue as they scaled operations. Their once-manageable Excel spreadsheet had grown to an overwhelming 158 rows, hampering visibility and coordination. Scalability became a painfully slow process when the company sought to onboard more healthcare providers. Due to the inefficiency of their Excel tool, only three providers could be adequately onboarded in a month, threatening Millenia's ability to scale.
Riley Beatty, the company’s project manager, struggled to track work statuses efficiently, leading to a clouded understanding of progress and potential obstacles. This hindered decision-making and coordination efforts. Leadership needed a tool that matched Excel’s precision and detail while providing a holistic, bird’s-eye view of the work.
The power of integration
Implementing project management platforms with seamless integrations is the key to many healthcare organisations overcoming these challenges. By installing cloud-based tools with fully customisable templates, organisations can transform their project management practices and reporting abilities while eliminating the need for costly alternatives, such as developing custom-built solutions or relying on multiple disconnected tools.
Millennia did this with the cloud-based project management platform monday.com. Adaptavist helped transform Millennia’s project management by installing monday.com with Jira integrations, giving them a slick, easy-to-use interface displaying up-to-date statuses. monday.com allows Millennia to provide customers as partner experiences, where patients can take responsibility for their own care management, making it easier to facilitate accountability. How? They gave patients access to sophisticated yet easy-to-understand dashboards, mirrored contact boards and reports, providing tailored visibility into their own responsibilities. Real-time status updates from Jira to monday.com helped eliminate repetitive tasks while boosting overall visibility across teams. The results spoke for themselves: 4x more customers were onboarded in a month, with templated boards and automation streamlining the customer onboarding experience.
Powerful integrations with project management tools like monday.com and Jira reduce the need to tool-switch, boost visibility and expand reporting at all levels for healthcare organisations. Leadership teams can access more robust reporting capabilities, including Gantt charts, project-level dashboards and customer-facing reports. This provides a comprehensive view for an organisation, enabling data- driven decision-making and fostering a culture of transparency and stakeholder engagement.
Overhauling operations
One of the most significant advantages of this approach is the ability to streamline processes and enhance collaboration across teams. With the intuitive interfaces and real-time status updates provided by a tool like monday.com, project managers have a holistic view of ongoing projects, enabling them to identify potential roadblocks and make informed decisions swiftly, without the limitations of outdated tools. Powerful integrations support seamless communication between development teams and project managers, for example, to help align teams toward common goals and minimise the risk of errors and admin costs.
Now, Millennia manages projects with template boards, enabling them to launch and develop work quickly. All it takes to create them is the press of a button, powered by automations built with the help of Adaptavist. Project managers can quickly move between project elements specific to a customer. Template boards also facilitate a more reasonable onboarding process, dramatically reducing impediments that make the process sluggish. Features like template generation allow project managers to create custom projects with the click of a button (literally).
Lessons from Millennia’s success
Millennia’s digital transformation journey highlights the power strategic partnerships and the adoption of cloud-based solutions can have for the healthcare industry. By leveraging Adaptavist’s expertise and embracing monday.com’s user-friendly platform, Millenia achieved significant improvements in project visibility, team collaboration, and customer onboarding efficiency – without needing costly, custom-built solutions.
The demand for efficient and cost-effective digital transformation will only intensify as the healthcare industry evolves. Millennia’s success story is a testament to the achievability of streamlined digital transformation, demonstrating that organisations can achieve remarkable results by leveraging the right tools and partnering with experienced consultants.
In an era where patient experiences and operational efficiency are paramount, healthcare organisations must embrace digital transformation. By following strategies like Millennia’s, organisations can confidently navigate the complexities of digital transformation, delivering exceptional patient care while driving innovation and growth.
