- Healthcare workers turning to gen AI tools – like Chat GPT – to generate new ideas, increase productivity and access information more quickly
- Despite this, 53% have received no guidelines on the use of these tools in the workplace
- A third (32%) want training from their employer around how to appropriately use these technologies
Reading, UK: One in five (17%) healthcare professionals are now using generative AI (gen AI) technologies – such as Chat GPT – every day in the workplace, according to research from Veritas Technologies, the data management expert. Two fifths (39%) are utilising these tools at least once a week.
According to the survey, healthcare professionals are most commonly using gen AI to write emails (45%), improve their written work (37%), and undertake research (37%). One in five (20%) turn to it when seeking work-related advice.
Respondents reported that gen AI enables them to access information more quickly (42%), generate new ideas (33%), and increase productivity (29%).
Despite this high level of use, over half of healthcare professionals (53%) admitted that they have received no guidelines when it comes to using gen AI tools. The data reveals that there are frustrations surrounding this. In fact, a third (32%) of those questioned desire some form of training from their employer. Meanwhile, a quarter (24%) would like to see some sort of company policy implemented. The majority would also like some guidance at a national level, with almost half (47%) wanting the government to introduce some sort of regulation around AI technologies.
Over four fifths (81%) of healthcare workers believe that policies are important so that they know how to use gen AI in the ‘right way’. Guidance is also seen as important in order to level the playing field in the workplace (32%) and protect jobs (21%).
Richard Wainwright, Field CTO for UK&I at Veritas Technologies, said:
“The use of generative AI could be game changing for the healthcare sector and help to alleviate some of the pressures that have been facing the sector for several years. However, in order to truly unlock the potential of these technologies – and embrace innovative, new ways of working – employee guidance is essential. Thoughtful and clear communication around the appropriate use of generative AI in the workplace can enable healthcare professionals to unlock its benefits, reducing the administrative burden whilst enhancing patient care.”
Methodology
The research from 3Gem covered: USA (2,000 respondents), UK (2,000), Australia (1,000), Singapore (500), UAE (500), Brazil (1,000), China (1,000), France (1,000), Germany (1,000), Japan (1,000), South Korea (500). Total – 11,500 respondents. The research was finalised on 13 December 2023.
260 UK healthcare professionals were surveyed.
